Jeremy Gault

Senior VoIP & Network Engineer
Cleveland, TN • Available for Remote Roles
Download Resume (PDF) Email Me

About

Telecommunications and IP networking engineer with 25 years of hands-on experience designing, deploying, and maintaining business-critical systems. Co-founded a VoIP service provider, architected Asterisk calling platforms from scratch, and served as Tier 3 Voice Operations escalation engineer for complex enterprise network failures. Self-taught problem solver specializing in Linux administration, packet-level SIP diagnostics, and PBX integrations.

Core Technical Stack

VoIP & Telephony

Asterisk, SIP Trunking, PBX Integration (FreePBX, 3CX, Avaya), SBCs, Adtran TA904 Gateways, PRI/T1 Conversions.

Network & Packet Analysis

Packet trace analysis using tcpdump and Wireshark, Ubiquiti (EdgeRouter, UniFi, PtP Wireless), Routing & Switching.

Systems Administration

Linux (Debian, CentOS, Red Hat, Ubuntu), macOS, Windows 11, Web & Mail Hosting Infrastructure, DNS.

Tools & Automation

Bash / Shell Scripting, PHP, Salesforce, Zendesk, osTicket, CPE Auto-Provisioning Workflows.

Career Highlights

Voice Operations Engineer (Tier 3)

FluentStream Technologies | 2022 – 2024
  • Served as final technical escalation tier for critical enterprise client voice and connectivity issues.
  • Executed deep packet analysis using tcpdump and Wireshark to diagnose one-way audio and SIP signaling errors.
  • Integrated customer PBX systems (FreePBX, 3CX, Avaya) into proprietary SIP trunking infrastructure.

Co-Founder & Senior Engineer

Voiceopia Communications | 2009 – 2022
  • Designed and built complete calling platform infrastructure from the ground up utilizing Asterisk.
  • Managed core network architecture using Ubiquiti EdgeRouters, UniFi gateways, switches, and PtP links.
  • Maintained infrastructure reliability leading to the acquisition of the customer base by FluentStream Technologies.